POLICIES & FREQUENTLY ASKED QUESTIONS
At True Reflection Spa and Beauty, our unwavering commitment is to nurture and empower our clients, embracing their unique beauty and well-being. Our mission is to provide an unparalleled sanctuary of self-care, where each guest experiences the true essence of pampering, transformation, and genuine connection.
We love and appreciate all of you, please be courteous and follow our Policies!
ABSOLUTELY NO REFUNDS
Please know, our goal is to accommodate YOU, and all our efforts are put into you. Please be mindful of the disruption of scheduling that goes into these issues and know we love to service you all no matter what! Our hearts and Souls go into each preparation and service and we hope you can feel it come alive in the treatment room!
Face Reality Products
Face Reality products may be returned within 30 days for a full refund, provided they have not been opened or used. Customers are responsible for the cost of return shipping and will have a 20% restocking fee deducted from the refund or exchange.
Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you, provided that claims are made within 7 business days upon receipt of products.